Frequently asked questions I haven’t received my recommendation letter. What should I do? If you have not received your recommendation letter, and tracking states it’s still being mailed to you we can certainly check the situation for you. If there is a need to update any information we can update that for you and send another packet out. Feel free to contact us on [email protected], [email protected] or call us on +1 (415) 287-5070 if you are having trouble and haven’t received your recommendation letter or medical marijuana card.